How loyal are your customers?
If they experienced one mishap from your end, how likely would they be to cancel their contract?
In today’s episode of Client Heartbeat Mondays, I take you through five strategies to help retain your customers through building customer loyalty.
A study by U.S. Small Business Administration found that 68% of customers who decide to cancel their contract with server providers check ‘unhappy with service’ as the reason for leaving.
That’s a lot of unhappy customers.
I hope by providing some insights into how you can improve your customer loyalty, you can keep your customers happy.
Here are the five customer loyalty strategies I cover:
- Set expectations early
- Become a trusted adviser
- Be proactive
- Use automation
- Use customer feedback surveys