How loyal are your customers?

If they experienced one mishap from your end, how likely would they be to cancel their contract?

In today’s episode of Client Heartbeat Mondays, I take you through five strategies to help retain your customers through building customer loyalty.

A study by U.S. Small Business Administration found that 68% of  customers who decide to cancel their contract with server providers check ‘unhappy with service’ as the reason for leaving.

That’s a lot of unhappy customers.

I hope by providing some insights into how you can improve your customer loyalty, you can keep your customers happy.

Here are the five customer loyalty strategies I cover:

• Set expectations early
• Become a trusted adviser
• Be proactive
• Use automation
• Use customer feedback surveys