3 Customer Experience Ideas You Can Still Implement Before 2014 Ends

3 Customer Experience Ideas You Can Still Implement Before 2014 Ends We’re heading to the end of 2014 – the year of the customer experience. If you still haven’t implemented a customer experience strategy, it’s not too late. We’ve talked a lot about customer experience this year, everything from what it is, why it’s important […]

10 Most Popular Client Heartbeat Blog Posts In 2013

As 2014 gets back into full swing, I want to highlight some of our most popular blog posts in 2013. What a year for the Client Heartbeat Blog. We started from nothing, 0 subscribers, 0 visitors and no blog. By years end we built a blog and newsletter that now helps over 12,000 business professionals every month. In February we […]

4 Reasons Why Customer Advocacy Is Important To Your Business

4 Reasons Why Customer Advocacy Is Important To Your Business Customer advocacy is a marketing term for a customer-focused strategy that encompasses all aspects of contact a company has with its customers, including experiences with products, services, sales, support and complaints. Customer advocacy is important because it provides marketers and business owners with a way to […]

Client Heartbeat Blog: A Taste Of Our Best Articles From 2014

It’s been a busy year for the Client Heartbeat Blog. Over the past 12 months, we’ve published over 50 blog posts – each article containing plenty of tips to help you create happier customers. As a round up for the year, I want to share with you five of our best articles that were popular […]

Stop Ignoring Customers: Are You Making These Costly Mistakes?

What’s holding back your business growth? Is it poor sales, poor people or poor systems? I want to challenge you and say it’s not any of these. Instead, it’s because you are failing to create happy customers. As we bring in the New Year, we will again be at the mercy of our customers. In […]

About this blog

The Client Heartbeat Blog will teach you how to create happier customers.

Get actionable tips to improve customer happiness. One email per week.