3 Customer Experience Ideas You Can Still Implement Before 2014 Ends We’re heading to the end of 2014 – the year of the customer experience. If you still haven’t implemented a customer experience strategy, it’s not too late. We’ve talked a lot about customer experience this year, everything from what it is, why it’s important […]
Price perceptions directly influence satisfaction. Learn why you should align your pricing strategy with your customer satisfaction strategy.
As 2014 gets back into full swing, I want to highlight some of our most popular blog posts in 2013. What a year for the Client Heartbeat Blog. We started from nothing, 0 subscribers, 0 visitors and no blog. By years end we built a blog and newsletter that now helps over 12,000 business professionals every month. In February we […]
4 Reasons Why Customer Advocacy Is Important To Your Business Customer advocacy is a marketing term for a customer-focused strategy that encompasses all aspects of contact a company has with its customers, including experiences with products, services, sales, support and complaints. Customer advocacy is important because it provides marketers and business owners with a way to […]
A Thanksgiving Lesson In The Customer Experience: Why You Must Be Transparent With Your Business Hours During Holiday Periods
Thanksgiving is a wonderful holiday in the United States that Americans observe surrounded by family, food and football in honor of the harvest celebration that the Pilgrims held in Plymouth. But as an Australian in the United States, I found myself working that Thursday and searching desperately for restaurants and cafes that were open so […]
It’s been a busy year for the Client Heartbeat Blog. Over the past 12 months, we’ve published over 50 blog posts – each article containing plenty of tips to help you create happier customers. As a round up for the year, I want to share with you five of our best articles that were popular […]
What’s holding back your business growth? Is it poor sales, poor people or poor systems? I want to challenge you and say it’s not any of these. Instead, it’s because you are failing to create happy customers. As we bring in the New Year, we will again be at the mercy of our customers. In […]
Here are five strategies to help you improve customer satisfaction by simply using and monitoring social media.
Brand advocates are highly satisfied customers. Learn why they are important and 4 strategies to create more brand advocates.
Your business is never going to be immune from customer complaints. Use this guide to learn how to handle customer complaints and keep customers happy.