MSP Service Benchmarks: Accuracy

Take a deep dive into the customer satisfaction metric of accuracy. Accuracy is one of the 4 key service benchmarks to measure your customer satisfaction.

MSP Service Benchmarks: Promptness

MSP Service Benchmarks: Promptness This is a follow up on our four key MSP service benchmarks, today we’re going to be talking about promptness. Here’s a recap of the key promptness benchmarks we talked about last week. Industry avg. 8.0 (out of 10) Best in class. 8.4 (out of 10)   So.. the real question, what […]

MSP Service Benchmarks: Industry averages and how do you measure up?

MSP Service Benchmarks: Industry averages and how do you measure up? In today’s video, Gordon shares with you some MSP service benchmarks and the industry averages that we have been able to collect with our tool, Client Heartbeat. Using the data, here are the industry averages: 1. Promptness (Response times) – 8.0 out of 10 […]