• Building Customer Relationships (6 tactics)

    Building customer relationships is one of the nine customer retention strategies you can use to improve customer service and reduce customer churn.

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  • Customer Satisfaction Metrics: 6 metrics you need to be tracking

    A recent benchmarking study commissioned by Autotask has found that 85% of service providers rank customer satisfaction metrics as a high-priority.

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  • 3 lessons I learnt at Stanford

    Last month, I was lucky enough to travel to the US to attend the executive program for growing companies at Stanford University.

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  • 9 Customer Retention Strategies for companies

    Customer retention is on the minds of companies across the world. Discover 9 customer retention strategies you can implement today & retain more customers

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  • 5 traits of a Loyal Customer you can’t afford to miss

    Loyal Customers represent 55-70% of your sales. Here are 5 traits you should look for so you can identify them early and leverage them to grow your business.

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  • 7 Customer Feedback Survey mistakes to avoid

    How clients perceive your customer feedback survey is everything. Unless customers perceive it as worth filling, your customer feedback survey is pointless.

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