• Is Consistency The Secret Ingredient To Customer Satisfaction?

    Is Consistency The Secret Ingredient To Customer Satisfaction? Consistency is the key to customer satisfaction. A study of 27,000 American consumers by McKinsey & Company has found that a consistent customer experience across the entire customer journey will increase customer satisfaction, build trust and boost loyalty. Coauthors of Outside In: The Power of Putting Customers at the Center […]

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  • Customer Service Marketing: 4 Strategies To Help You Create A Competitive Advantage

    Customer Service Marketing: 4 Strategies To Help You Create A Competitive Advantage Customer service marketing is a fundamental shift in how we approach customer service and marketing. In the past, these two areas were considered different functions and were handled by different departments. Now, as a result of changes in consumer behavior and a shift towards […]

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  • 3 Customer Satisfaction Tips (From The Industry’s Top 5%)

    3 Customer Satisfaction Tips (From The Industry’s Top 5%) We’ve all been there… You lose a big client contract and you start revisiting ways to improve customer satisfaction. You try all the basic strategies like setting customer expectations and ‘going above and beyond’, but you still feel like it’s not enough. This is a familiar […]

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  • 13 Customer Satisfaction Quotes To Inspire You

    13 Customer Satisfaction Quotes To Inspire You We all love a good customer satisfaction quote every now and again. Here’s a list of the best 13 quotes I could find. Have I missed any? Let me know your favorite customer satisfaction quote in the comments below.   Tweet this quote Tweet this quote Tweet this […]

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  • Why Customer Feedback Is Important To Your Business (6 Reasons)

    Why Customer Feedback Is Important To Your Business (6 Reasons) Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service. Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall […]

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  • 9 Customer Feedback Software Tools: Comparison & Review

    9 Customer Feedback Software Tools: Comparison & Review Customer feedback is an essential component in every modern business’ tool kit. In today’s world, we run our businesses in very competitive environments. Your customers have plenty of options and your competitors are always ready to swoop in to steal them away from you. In order to […]

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