• Client Heartbeat Blog: A Taste Of Our Best Articles From 2014

    It’s been a busy year for the Client Heartbeat Blog. Over the past 12 months, we’ve published over 50 blog posts – each article containing plenty of tips to help you create happier customers. As a round up for the year, I want to share with you five of our best articles that were popular

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  • Stop Ignoring Customers: Are You Making These Costly Mistakes?

    What’s holding back your business growth? Is it poor sales, poor people or poor systems? I want to challenge you and say it’s not any of these. Instead, it’s because you are failing to create happy customers. As we bring in the New Year, we will again be at the mercy of our customers. In

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  • How to use social media to improve customer satisfaction

    Here are five strategies to help you improve customer satisfaction by simply using and monitoring social media.

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  • What are Brand Advocates? Why are they important

    Brand advocates are highly satisfied customers. Learn why they are important and 4 strategies to create more brand advocates.

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  • Handling Customer Complaints (3 step guide)

    Your business is never going to be immune from customer complaints. Use this guide to learn how to handle customer complaints and keep customers happy.

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  • 4 Strategies To Use When Dealing With Difficult Customers

    Use these four actionable strategies when dealing with difficult customers. They will help you increase satisfaction and retain more customers.

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