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9 customer retention strategies to get you started in 2022
Customer retention is on the minds of companies across the world. Discover 9 customer retention strategies you can implement today & retain more customers
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Why customer satisfaction is even more important in 2022
Why Customer Satisfaction is Even More Important in 2022 If you own a business, customer satisfaction and customer loyalty are important factors in the health – and growth – of your business because they determine whether your buyers become repeat customers. In the same way, ignoring poor customer surveys and unhappy clients – and just […]
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David Vs Goliath: How To Use Amazing Customer Experiences To Remain Competitive When The BIG Companies Start Stealing Your Customers
David Vs Goliath: How To Use Amazing Customer Experiences To Remain Competitive When The BIG Companies Start Stealing Your Customers Is your company losing customers to a bigger, more recognized competitor? With the likes of Amazon, IBM, Walmart and Starbucks always looking to steal market share, it is now harder than ever to remain competitive. In […]
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Customer Experience Trends In 2015: Predictions And How You Can Leverage Them
Customer Experience Trends In 2015: Predictions And How You Can Leverage Them As 2014 draws to a close, it’s time we look at some customer experience trends that will impact us in 2015. 2014 was the year customer experience began to really hit the desks of business executives and marketing professionals around the world. As […]
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Customer Experience Does Not Have To Be A Guessing Game: Measure These 3 Metrics
Customer Experience Does Not Have To Be A Guessing Game: Measure These 3 Metrics Improving the customer experience doesn’t have to be a guessing game. There are metrics you can use to benchmark and improve the experience for your customers, guide your customer experience strategy and create happier, more loyal customers. In the past, my customer experience […]
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MSP Experts Interview With Karl Palachuk
MSP Experts Interview With Karl Palachuk Karl owned an IT business for 16 years. Once he sold it off, he started working as a business coach and is involved in programs with HP, Intel and Microsoft. He stays involved in the MSP space by writing on his blog at Small Biz Thoughts and is the author of, […]
How to Retain and Win Clients 
