• David Vs Goliath: How To Use Amazing Customer Experiences To Remain Competitive When The BIG Companies Start Stealing Your Customers

    David Vs Goliath: How To Use Amazing Customer Experiences To Remain Competitive When The BIG Companies Start Stealing Your Customers Is your company losing customers to a bigger, more recognized competitor? With the likes of Amazon, IBM, Walmart and Starbucks always looking to steal market share, it is now harder than ever to remain competitive. In

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  • Customer Experience Trends In 2015: Predictions And How You Can Leverage Them

    Customer Experience Trends In 2015: Predictions And How You Can Leverage Them As 2014 draws to a close, it’s time we look at some customer experience trends that will impact us in 2015. 2014 was the year customer experience began to really hit the desks of business executives and marketing professionals around the world. As

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  • Customer Experience Does Not Have To Be A Guessing Game: Measure These 3 Metrics

    Customer Experience Does Not Have To Be A Guessing Game: Measure These 3 Metrics Improving the customer experience doesn’t have to be a guessing game. There are metrics you can use to benchmark and improve the experience for your customers, guide your customer experience strategy and create happier, more loyal customers. In the past, my customer experience

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  • MSP Experts Interview With Karl Palachuk

    MSP Experts Interview With Karl Palachuk Karl owned an IT business for 16 years. Once he sold it off, he started working as a business coach and is involved in programs with HP, Intel and Microsoft. He stays involved in the MSP space by writing on his blog at Small Biz Thoughts and is the author of,

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  • The Challenges Of Delivering A World-Class Customer Experience

    The Challenges Of Delivering A World-Class Customer Experience Customer experience management is a tough job. It involves understanding what your customers want and knowing when they want it. The complexity of the customer experience has resulted in an increased demand for customer experience professionals. Google trends shows that the number of searches for ‘customer experience jobs’

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  • How R&G Technologies Increased Customer Satisfaction by 15%

    How R&G Technologies Increased Customer Satisfaction by 15% R&G Technologies is an IT Company in Brisbane, Australia that services over 150 clients. The company has been around since 2003 and in the last three years has experienced significant year on year growth.   The Problem As with any successful business, R&G Technologies was experience growing pains.

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