The Secrets To High Customer Satisfaction [eBook]

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Learn how to improve customer satisfaction, reduce churn and boost lifetime value.

A recent Client Heartbeat study that surveyed 200 businesses found on average, each business had one in six customers ‘at risk’.

Most ‘at risk’ customers can be turned into happy customers by focusing on increasing customer satisfaction.

Read this eBook to discover proven strategies to help you achieve high customer satisfaction and identify your ‘at risk’ customers.

These strategies have been used by R & G Technologies to identify over 20 ‘at risk’ customers and improve overall customer satisfaction by 20% in just 12 months.

Here’s what you get:

  • 6 reasons why you need to track satisfaction
  • Actionable tips and real life examples of how companies track satisfaction to identify unhappy ‘at risk’ clients
  • Over 50 strategies to help you increase satisfaction, reduce customer churn and build ‘sticky’ loyalty
  • Secrets to identifying client advocates and using them to generate business referrals

Download eBook and start improving satisfaction





Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.