Introducing new features for June 2013

We are excited to announce a new set of features that we think you will love.

 commentsbox Comments Box

Thanks to your feedback, your customers can now optionally submit a comment after completing a survey, giving you further insights while still getting on average 60% participation!
 multi-users Multiple Users Per Account

Add other team members to your Client Heartbeat account, giving them access to results and customer info, while keeping them away from the important stuff.
 tick-off “Tick off” Customers at Risk

Now, once you have addressed an unhappy customer, you have the option to tick them off removing them from your “customers at risk”
 integration Autotask & Salesforce Integration

We can now automatically sync your clients from Autotask and Salesforce saving you time and money! Simply check out the “External Settings” section under “Your Settings”

Tagged: Product News and Updates

About Saxon Fletcher

Saxon is the lead Product Designer at Client Heartbeat. He is an experienced product designer, spending the last few years helping Australian startups build beautiful products. Saxon previously co-founded an agile web development company. You can find him on twitter at @SaxonFletcher



Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

Try Live Dashboard

Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.