Customer Satisfaction Metrics: 6 metrics you need to be tracking

A recent benchmarking study commissioned by Autotask has found that 85% of service providers rank customer satisfaction as a high-priority metric. What’s interesting is that only 10% of these companies actively use customer satisfaction metrics and only 9.5% rank themselves as ‘excellent at gathering customer data’. So what does that all mean? I believe what that tells … Read More →

MSP Experts interview with Stuart Selbst

Stuart Selbst is a trusted business advisor and MSP Business Coach. With 22 years experience inside the industry, Stuart started his own managed service practice in 2002. Five years later, he sold it for a hefty profit. Since then, he’s been consulting and working with MSP’s from across the globe. Listen to the full interview. Key … Read More →

MSP Experts interview with Joshua Feinberg

Joshua Feinberg works with IT Companies to help them effectively outsource their Marketing. In this interview, I ask him where he sees the MSP industry going, what are some trends that MSP Business owners can take advantage of, and what marketing strategies are working for other MSP’s. Listen to the full interview. Key takeaways: Joshua … Read More →

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.