What is a Customer Satisfaction Survey?

Customer satisfaction surveys help companies measure satisfaction, identify unhappy customers and find potential advocates. For most companies, customer satisfaction ratings can have powerful effects. Firstly, they help focus employees on the importance of fulfilling and exceeding customer expectations. Secondly, when satisfaction ratings dip, they warn of potential problems that can affect future revenue. Customer satisfaction … Read More →

6 Online Customer Satisfaction Survey Tips For Beginners

Companies are drowning in an ocean of lousily designed online customer satisfaction surveys. If you want actionable insight into your customer satisfaction levels, it’s very simple… you need to create a customer survey that asks the right questions and is optimized enough to get high survey response rates. Many companies make the mistake of solely aiming … Read More →

7 Customer Feedback Survey mistakes to avoid

Kate Zabriskie once wrote, ‘the customer’s perception is your reality.’ How clients perceive your customer feedback survey is everything. It doesn’t matter if the survey is a masterpiece of customer feedback engineering, unless customers perceive it as worth filling out, you won’t get the response rate and response quality you are wanting. Here are seven mistakes … Read More →

4 Online Survey Tools for Companies

Online survey tools are a great way for companies to get feedback from customers. Whether you are looking for ways to improve your customer service, or are interested in product feedback, surveys are great. Unfortunately, like I mentioned in my post earlier this month, most companies struggle with getting good survey response rates. From my … Read More →

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

Try Live Dashboard

Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.