The Complete Guide to Customer Expectations

Excellent customer service and high customer satisfaction must start with understanding customer expectations. You need to know who your customers are and what they want. When measuring customer satisfaction, companies generally ask customers whether their product or service has met or exceeded expectations. This is an important question to ask and is a key factor … Read More →

How To Identify Customers ‘At Risk’ Using Online Survey Tools

Monthly recurring revenue is key to the success of a service based business. That’s why it’s so important to identify ‘at risk’ customers early. Not only can you reduce customer churn, but you can also increase customer satisfaction just by listening to customers and knowing when they are ‘at risk’. “There’s nothing worse than bringing … Read More →

5 Ways to Monitor Customer Complaints

It was only a couple of years ago that nearly 70% of customer complaints on Twitter were ignored by companies. Thankfully, companies are better nowadays, but it’s important to remember in a world where customers are complaining on many different customer service channels, you must make sure you’re doing everything you can to monitor customer complaints and resolve them quickly. All … Read More →



Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.