A Thanksgiving lesson in the customer experience: Why you must be transparent with your business hours during holiday periods

Thanksgiving is a wonderful holiday in the United States that Americans observe surrounded by family, food and football in honor of the harvest celebration that the Pilgrims held in Plymouth. But as an Australian in the United States, I found myself working that Thursday and searching desperately for restaurants and cafes that were open so … Read More →

Customer Service Marketing: 4 strategies to help you create a competitive advantage

Customer service marketing is a fundamental shift in how we approach customer service and marketing. In the past, these two areas were considered different functions and were handled by different departments. Now, as a result of changes in consumer behavior and a shift towards using customer service as a competitive advantage, companies now need to … Read More →

How to Leverage Company Culture to Improve Customer Satisfaction (4 Tactics)

Improving customer satisfaction starts from within. In a recent survey of the ‘best in class’ companies using Client Heartbeat, we found that one of the seven key drivers for high customer satisfaction is a company’s culture. So with that in mind, how can you leverage company culture to improve satisfaction? That’s the question I want to … Read More →

5 Customer Experience Strategies That Work

Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more customers and stop them from defecting to competitors. Research by HBR found that companies who skillfully manage and execute customer experience strategies reap enormous rewards. They achieve higher customer satisfaction, reduced … Read More →



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Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

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By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

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Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.