5 Customer Experience Strategies That Work

Have you ever lost a customer to a competitor and didn’t know why they left? A customer experience strategy can help you retain more customers and stop them from defecting to competitors. Research by HBR found that companies who skillfully manage and execute customer experience strategies reap enormous rewards. They achieve higher customer satisfaction, reduced … Read More →

The Complete Guide to Customer Expectations

Excellent customer service and high customer satisfaction must start with understanding customer expectations. You need to know who your customers are and what they want. When measuring customer satisfaction, companies generally ask customers whether their product or service has met or exceeded expectations. This is an important question to ask and is a key factor … Read More →

8 Customer Satisfaction Software Tools (comparison & review)

Customer Satisfaction is a key indicator to how happy your customers are with the level of service you are delivering. Customer satisfaction software can help you measure satisfaction which can you insight into ways to achieve high satisfaction, build ‘sticky’ customer loyalty and reduce customer churn. With research from RightNow showing that 86% of customers quit … Read More →

Customer Satisfaction Metrics: 6 metrics you need to be tracking

A recent benchmarking study commissioned by Autotask has found that 85% of service providers rank customer satisfaction as a high-priority metric. What’s interesting is that only 10% of these companies actively use customer satisfaction metrics and only 9.5% rank themselves as ‘excellent at gathering customer data’. So what does that all mean? I believe what that tells … Read More →

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.