The simplest and most accurate way to measure customer satisfaction with Client Heartbeat

Measuring customer satisfaction is one of the best ways you can benchmark and improve your customer experience. But how do you measure customer satisfaction? Unlike measuring your Net Promoter Score (NPS), there isn’t a clear-cut way to measure how happy or unhappy your customers are with the products and services you deliver. There are various … Read More →

Why Customer Feedback is Important to Your Business (6 Reasons)

Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service. Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience. The following are the top six reasons … Read More →

Customer experience does not have to be a guessing game: Measure these 3 metrics

Improving the customer experience doesn’t have to be a guessing game. There are metrics you can use to benchmark and improve the experience for your customers, guide your customer experience strategy and create happier, more loyal customers. In the past, my customer experience strategy was guided by calculated guesses. If I made a change to … Read More →

The Customer Service Experience: Five “Best in Class” Tactics

Anne Franz, customer experience executive at Confirmit, believes that the “customer experience is the sum of all the interactions that a customer has with a company over the course of the relationship cycle.” She goes on to say that the difference between customer service and customer experience is simple: “customer experience is what the customer … Read More →

How does your pricing strategy affect customer satisfaction?

Setting your prices right and keeping customers happy can be hard. But get it right, and you’ll be able to see improved customer satisfaction and increased revenue. According to Herrmann et al. (1992), price perceptions directly influence satisfaction judgments: “The research demonstrated the influence of perceived price fairness on satisfaction judgments empirically.” So if price … Read More →

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.