How To Identify Customers ‘At Risk’ Using Online Survey Tools

Monthly recurring revenue is key to the success of a service based business. That’s why it’s so important to identify ‘at risk’ customers early. Not only can you reduce customer churn, but you can also increase customer satisfaction just by listening to customers and knowing when they are ‘at risk’. “There’s nothing worse than bringing … Read More →

How NRMA used Content Marketing to Increase Customer Retention by 5% and add $3.6 million in revenue

NRMA used content marketing to increase customer retention by 5% over 12 months, which added $3.6 million in revenue. Yesterday I spent the day at Interactive minds, Digital Brisbane Summit – a digital conference that brings all like-minded people from Brisbane together. One speaker particularly caught my eye, Emma Cornwell – Publishing Officer at NRMA. … Read More →

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.