How loyal are your customers? If they experienced one mishap from your end, how likely would they be to cancel their contract? In today’s episode of Client Heartbeat Mondays, I take you through five strategies to help retain your customers through building customer loyalty. A study by U.S. Small Business Administration found that 68% of customers who … Read More →
Hiring the right salespeople can be a challenge. In today’s episode of Client Heartbeat Mondays, Gordon takes you through six rules he used to hire the BEST salespeople for his Company. Having spent a number of years in recruitment, Gordon saw his fair share of successful and not-so-successful salespeople. Gordon knows the key ingredients of what … Read More →
Imagine if you never lost a customer? How would your business look if you were able to retain 100% of your customers year after year? In this weeks episode on Client Heartbeat Mondays, Gordon takes you through three customer retention strategies he used to increase customer retention by 65% whilst growing his IT Services business. … Read More →
Do you want to know the tips and tricks to closing more sales right from the horses mouth? In today’s video episode of Client Heartbeat Mondays, Gordon takes you through six ways he increased his MSP sales conversion rates by 20%.