5 ways to identify a customer is about to leave you [VIDEO]

“There’s nothing worse than bringing on a new contract and than finding out your long-standing client worth $100K/year has decided to cancel” says Gordon Tan, Director of R&G Technologies. Monthly recurring revenue is key to the success of a service based business, in particularly Managed IT Service businesses. In this weeks video episode of Client Heartbeat Mondays, … Read More →

How to turn satisfied customers into raving advocates [VIDEO]

How important are referrals to your business? In this video episode of Client Heartbeat Mondays, Gordon takes you through a couple of strategies you can use to turn your satisfied customers into raving advocates. A recent study by Client Heartbeat found that the industry’s best IT Companies have 56% of their customers regularly referring new business to them. … Read More →



Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

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By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

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Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.