About Joshua Feinberg

Joshua Feinberg is co-founder and CMO of SP Home Run, an IT channel inbound marketing agency that helps find customers, retain customers, and grow by using proven inbound marketing systems. To learn more about how your MSP business can attract the right visitors to its website, convert visitors to leads, close sales with new customers, and delight customers for long-term retention, download your free copy of the IT Channel Inbound Marketing Planning Guide.

Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.