The Challenges of Delivering a World-Class Customer Experience

Customer experience management is a tough job. It involves understanding what your customers want and knowing when they want it. The complexity of the customer experience has resulted in an increased demand for customer experience professionals. Google trends shows that the number of searches for ‘customer experience jobs’ has increased 40% from July 2013 to … Read More →

How Hubspot Creates an Amazing Website Customer Experience (7 Examples)

Customers are increasingly relying on the web to find information, purchase products and leave feedback. This means your website now plays an important part of the customer experience. Yet as marketers, customer experience managers and directors, why do we always leave the website to the IT guys? Instead, let’s take control of the website customer experience and work with … Read More →

Why Customer Feedback is Important to Your Business (6 Reasons)

Customer feedback is a marketing term that describes the process of obtaining a customer’s opinion about a business, product or service. Customer feedback is so important because it provides marketers and business owners with insight that they can use to improve their business, products and/or overall customer experience. The following are the top six reasons … Read More →

Customer experience does not have to be a guessing game: Measure these 3 metrics

Improving the customer experience doesn’t have to be a guessing game. There are metrics you can use to benchmark and improve the experience for your customers, guide your customer experience strategy and create happier, more loyal customers. In the past, my customer experience strategy was guided by calculated guesses. If I made a change to … Read More →



Improve Satisfaction and Retain Customers

A simple customer feedback tool that surveys customers, measures satisfaction and identifies unhappy customers.

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Improve Customer Satisfaction

Client Heartbeat sends personalized email surveys to your customers on a periodic basis to measure customer satisfaction. Use the data and feedback to focus on improving overall satisfaction.

Retain More Customers

By using past scores and industry data, Client Heartbeat identifies unhappy customers are 'at risk' of defecting to competitors. Get instant email notifications so you can follow up and stop them from leaving.

Gather More Feedback

Our surveys get industry high participation, often over 60%. This means you get more actionable customer feedback that you can use to improve satisfaction.